Privacy policy

At Kdealstra, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website or make purchases from us. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services, including personal data and usage information.

1. Personal Data

When you engage with us through our website, make a purchase, or interact with us via email, phone, or other channels, we may collect personal data such as:

  • Name: Used for order fulfillment, shipping, and personalizing your experience.
  • Email Address: Used for order confirmations, newsletters, promotional materials, and customer support.
  • Phone Number: To assist you with order inquiries or customer support.
  • Billing and Shipping Address: Required for shipping orders and processing payments.
  • Payment Information: To securely complete your transactions (credit cards, debit cards, PayPal, etc.).
  • Order History: To provide customer support, return services, and personalize offers.

2. Usage Data

We also collect information related to your usage of our website, which helps us analyze trends and enhance the user experience. This may include:

  • IP Address: For website analytics and security.
  • Browser Type: To optimize our website for different devices and browsers.
  • Page Visits: To understand the content and pages that are of most interest to you.
  • Cookies and Tracking Technologies: To personalize your experience and improve our website.

3. Communication Data

When you contact us, whether through email or phone, we may collect communication data for customer support and service improvement purposes.

How We Use Your Information

We use the information we collect for various purposes to offer a better experience and customer service:

1. Order Fulfillment and Processing

  • To complete and manage your orders.
  • To process payments and shipping.
  • To notify you of shipping status and any issues related to your order.

2. Personalization and Marketing

  • To send personalized promotions, offers, and product recommendations via email, newsletters, and ads based on your preferences and browsing history.
  • To conduct surveys and promotions that may interest you.

3. Customer Service

  • To provide customer support and address any inquiries, complaints, or returns.
  • To communicate with you regarding your account, purchases, or any issues with our services.

4. Website Functionality

  • To optimize the website's design, content, and performance based on user interactions.
  • To analyze trends and improve our site structure to provide a smoother and more enjoyable shopping experience.

How We Protect Your Information

We are committed to safeguarding your data and ensuring it remains private. We employ several security measures to protect your personal information:

  • Encryption: Your sensitive information, including payment details, is encrypted to prevent unauthorized access.
  • Secure Payment Gateways: Transactions are processed via trusted, secure payment platforms to ensure your data is protected.
  • Access Control: We limit access to personal data only to those employees and third-party service providers who require it to perform specific tasks (such as fulfilling orders).
  • Regular Security Audits: We conduct periodic audits to ensure our security protocols are up-to-date.

Although we take great care to protect your data, no method of transmission over the internet is completely secure. Please be cautious when sharing sensitive data online.

Sharing Your Information

We respect your privacy and do not sell or rent your personal data to third parties. However, we may share your information in the following instances:

1. Service Providers

We may share your personal data with trusted third-party service providers to assist in operating our business and providing our services. These include:

  • Payment Processors: To handle transactions securely.
  • Shipping and Delivery Partners: To ensure timely and accurate delivery of your orders.
  • Customer Support: Providers who assist with inquiries and complaints.

These providers are required to use your data only for the purposes outlined in this policy and must comply with data protection laws.

2. Legal and Regulatory Obligations

We may disclose your personal information in response to lawful requests from governmental or legal authorities, such as:

  • Court orders
  • Subpoenas
  • Compliance with applicable laws or regulations

3. Business Transactions

In the event of a business transfer, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any changes to ownership or use of your data.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand how you interact with our website.

Types of Cookies We Use:

  • Essential Cookies: These are necessary for the basic functionality of the website, such as remembering your shopping cart and login status.
  • Performance Cookies: Used to collect anonymous data about how visitors use our site to enhance site performance and usability.
  • Advertising Cookies: These cookies track your behavior across different websites to display targeted ads based on your preferences.

You can control cookie settings in your browser. However, disabling cookies may affect your experience on our website.

Your Data Protection Rights

Depending on your location, you may have certain rights under applicable data protection laws. These may include:

  • Access to Personal Data: You have the right to request access to the personal data we hold about you.
  • Correction of Data: You may request correction of any inaccurate or incomplete data.
  • Erasure of Data: You may request the deletion of your personal data, subject to certain exceptions.
  • Restriction of Processing: You can ask us to limit the processing of your personal data under certain circumstances.
  • Data Portability: You may request that we provide your personal data in a structured, machine-readable format.
  • Opting Out of Marketing: You can opt-out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the details in the Contact Us section.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with the updated "Effective Date." We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:

Email: [email protected]
Phone: +1 979-229-4624
Address: 6400 N Oak Park Ave, Apt 1S, Chicago, IL 60631, United States