Shipping policy

Shipping Policy – Kdealstra

At Kdealstra, we strive to make your shopping experience as smooth as possible. Below, you’ll find all the details about our shipping process, including processing times, delivery options, and important policies. If you have any questions, feel free to reach out to our customer support team.

Order Processing

  • Processing Time: All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) after payment confirmation.
  • Order Status: Once your order is shipped, you’ll receive a confirmation email with a tracking number.

Shipping Options

We offer a variety of shipping methods to meet your needs:

1. Standard Shipping

  • Delivery Time: 7-15 business days.
  • Cost:
    • $10.00 for orders under $60.00
    • Free Standard Shipping on orders over $60.00

2. Expedited Shipping

  • Delivery Time: 3-7 business days.
  • Cost: $20.00 (available at checkout).

3. International Shipping

  • Availability: We currently ship to select international destinations.
  • Delivery Time & Cost: Varies by location. Check available options at checkout.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email. Please allow 24 hours for the tracking information to update in the carrier’s system. If you have any issues, contact us at [email protected].

Order Delays

While we strive to deliver orders on time, occasional delays may occur due to:

  • High order volume or processing delays
  • Weather conditions, natural disasters, or carrier delays
  • Customs or import fees for international orders (these are the recipient’s responsibility)

If your order is delayed, we’ll notify you promptly and provide updates.

Lost or Stolen Packages

  • Delivered Packages: Kdealstra is not responsible for lost or stolen packages once the tracking information shows delivery.
  • Missing Packages: If your package is missing or delivered to the wrong address, contact the carrier to file a claim. We’re happy to assist you with the process.

Address Accuracy

  • Double-Check Your Address: Please ensure your shipping address is accurate at checkout. We’re not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
  • Address Changes: If you need to update your shipping address, contact us immediately at [email protected]. Once an order is shipped, we cannot change the address.

Delivery Issues

If you encounter any issues with your order, such as:

  • Damaged or incorrect items
  • Delays beyond the estimated delivery time

Please contact our customer support team at [email protected] or call +1 979-229-4624. We’ll work with you to resolve the issue quickly.

Google Shopping Compliance

To ensure transparency and trust, we adhere to Google Shopping’s policies. Here’s what you can expect:

  • Accurate Product Descriptions: Clear and honest details about every product.
  • Secure Payments: Trusted payment gateways to protect your information.
  • Transparent Policies: Clear shipping, return, and refund policies.
  • Customer Reviews: Honest feedback to help you make informed decisions.

Contact Us

For any shipping-related questions or concerns, reach out to us:

  • Email: [email protected]
  • Phone: +1 979-229-4624
  • Address: 6400 N Oak Park Ave, Apt 1S, Chicago, IL 60631, United States

Thank You for Choosing Kdealstra

We’re committed to providing a seamless and stress-free shopping experience. If you have any questions about shipping, we’re here to help!