FAQ
Frequently Asked Questions (FAQ) – Kdealstra
We’ve compiled a list of commonly asked questions to help make your shopping experience seamless. If you don’t find the answer you’re looking for, feel free to contact us.
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, JCB, and PayPal.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so we cannot guarantee modifications or cancellations. Please contact us immediately at [email protected] for assistance.
Q: How do I check my order status?
A: Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this to track your shipment.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: No, we currently only ship within the U.S.
Q: How long does shipping take?
A: Standard shipping takes 7-15 business days, while expedited shipping takes 3-7 business days.
Q: How much does shipping cost?
A: Standard shipping costs $10 for orders under $60, and it’s free for orders over $60. Expedited shipping is available for $20.
3. Returns & Refunds
Q: What is your return policy?
A: You can return unused items within 30 days of delivery. Items must be in their original packaging. Personalized items, gift cards, and final sale products are non-returnable.
Q: How do I initiate a return?
A: Contact us at [email protected] with your order number and reason for return. We will provide further instructions.
Q: Who covers the return shipping cost?
A: Customers are responsible for return shipping unless the item is defective or an error was made on our part.
4. Product Information
Q: What type of products do you sell?
A: We specialize in high-quality plush toys, perfect for gifts, collections, and cuddling!
Q: Are your plush toys safe for children?
A: Yes, our plush toys are made from child-safe, non-toxic materials and meet safety standards.
5. Customer Support
Q: How can I contact customer service?
A: You can reach us via:
- Email: [email protected]
- Phone: +1 979-229-4624 (Monday to Friday, 9:30 AM – 6:30 PM CT)
Q: What if I receive a damaged or defective item?
A: Contact us within 7 days of delivery with photos of the damage, and we will arrange a replacement or refund.
If you have any other questions, feel free to get in touch. We’re happy to help! 😊