Contact Us

Contact Us – Kdealstra Customer Support

At Kdealstra, we’re here to ensure your shopping experience is seamless and enjoyable. Whether you have questions about your order, need assistance with a product, or want to share feedback, our customer support team is ready to help. Below, you’ll find all the ways to get in touch with us.

How to Reach Us

1. Email Us

Email is the easiest way to reach us. Whether you have questions about an order, need help with a product, or want to share feedback, our team is here to assist. For faster service, please include:

  • Your order number (if applicable).
  • A detailed description of your inquiry.

Common Email Inquiries:

  • Order status updates
  • Product availability and details
  • Returns, exchanges, and refunds
  • Shipping and delivery questions
  • General questions about our products or services

2. Call Us

  • Phone: +1 979-229-4624
  • Business Hours: Monday to Friday, 9:30 AM – 6:30 PM (Central Time)

If you prefer to speak with someone directly, give us a call during business hours. Our friendly team is here to help with:

  • Order inquiries
  • Product recommendations
  • Assistance with returns or exchanges
  • Technical support for our website

Note: If you call outside business hours, please leave a voicemail, and we’ll get back to you as soon as possible.

3. Mailing Address

  • Address: 6400 N Oak Park Ave, Apt 1S, Chicago, IL 60631, United States

Use our mailing address for:

  • Returns or exchanges (include your order number and details).
  • Formal correspondence.

Return Instructions:

  • Ensure the item is unused and in its original packaging.
  • Use a trackable shipping method for safe delivery.

Business Hours

  • Monday to Friday: 9:30 AM – 6:30 PM (Central Time)
  • Saturday & Sunday: Closed

Our team is available during these hours to assist with orders, answer questions, and resolve any issues. For inquiries outside business hours, please email us or leave a voicemail, and we’ll respond promptly the next business day.

Frequently Asked Questions (FAQ)

Before reaching out, check our FAQ section for quick answers to common questions. Here are some topics we cover:

  • Order Status: Track your order and check delivery times.
  • Product Information: Sizes, colors, materials, and care instructions.
  • Shipping & Delivery: Methods, costs, and estimated delivery times.
  • Returns & Exchanges: How to return or exchange an item.
  • Payment Methods: Accepted payment options, including credit cards and PayPal.
  • Account Issues: Troubleshooting login or account problems.

If you don’t find what you need, don’t hesitate to contact us!

Our Customer Support Commitment

At Kdealstra, we’re committed to providing exceptional customer service. Your satisfaction is our priority, and we strive to resolve every inquiry with care and efficiency. We value your feedback and use it to improve our products, services, and processes.

Return & Exchange Policy

We want you to love your Kdealstra purchase. If something isn’t right, here’s what you need to know:

  • Timeframe: Returns and exchanges must be made within 30 days of receiving your order.
  • Condition: Items must be unused, undamaged, and in their original packaging.
  • Process: Visit our Returns & Exchanges page for detailed instructions.
  • For exchanges, contact us directly so we can help you find the perfect replacement.