Return policy

Return Policy – Kdealstra

At Kdealstra, we want you to love your purchase. If you’re not completely satisfied, our hassle-free return policy ensures a smooth and straightforward process. Below, you’ll find all the details about returns, refunds, and exchanges.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • 30-Day Window: Returns are accepted within 30 days of the delivery date.
  • Condition: Items must be unused, in their original condition, and include all tags and packaging.

Non-Returnable Items:

  • Customized or personalized products
  • Gift cards
  • Final sale and clearance items
  • Opened hygiene or health-related items (e.g., bedding, intimate apparel)

How to Return an Item

Follow these simple steps to initiate a return:

  1. Contact Us: Reach out to our customer support team at [email protected] or call +1 979-229-4624. Provide your order number and reason for the return.
  2. Return Authorization: We’ll issue a Return Authorization (RA) number and provide instructions for sending your item back. Returns without an RA number cannot be accepted.
  3. Package Your Item: Securely pack the item in its original packaging, including all tags and accessories.
  4. Ship Your Return: Send the item to the address provided in your return instructions.

Return Shipping Costs

  • Customer Responsibility: You are responsible for return shipping costs unless the item is defective or we made an error.
  • Prepaid Label Option: We can provide a prepaid return shipping label for your convenience. The label cost will be deducted from your refund.
  • Exceptions: For defective or damaged items, Kdealstra will cover return shipping costs.

Refund Process

Once we receive and inspect your return, here’s what to expect:

  • Refund Method: Refunds are issued to the original payment method used for the purchase.
  • Processing Time: Allow up to 10 business days for us to process your return and issue a refund. The time it takes for the refund to appear in your account depends on your bank or credit card provider.
  • Shipping Fees: Refunds cover the product cost only. Shipping charges (initial and return) are non-refundable unless the return is due to our error or a damaged item.

Exchanges

We currently do not offer direct exchanges. To exchange an item:

  1. Return the original item following the steps above.
  2. Place a new order for the desired product.

Note: The new product is subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, we’ll resolve the issue quickly:

  1. Contact Us: Notify us within 7 days of delivery. Include a description of the issue and photos of the damage.
  2. Resolution: We’ll replace the item or issue a full refund, including return shipping costs.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check Your Bank: Refunds may take a few business days to process, depending on your bank or card issuer.
  2. Contact Your Card Issuer: If the refund still doesn’t appear, reach out to your bank or credit card company.
  3. Contact Us: If the issue persists, email us at [email protected], and we’ll investigate.

Exceptions and Limitations

  • Non-Returnable Items: Personalized products, gift cards, and final sale items cannot be returned.
  • Opened or Used Items: Products that have been used or opened (e.g., bedding, cosmetics) are not eligible for return unless defective.

Need Help?

We’re here to assist you! If you have questions about returns or need help with the process, contact us:

  • Email: [email protected]
  • Phone: +1 979-229-4624
  • Address: 6400 N Oak Park Ave, Apt 1S, Chicago, IL 60631, United States

Our customer support team is available to ensure your experience with Kdealstra is smooth and satisfying.

Google Shopping Compliance

To ensure transparency and trust, we adhere to Google Shopping’s policies. Here’s what you can expect:

  • Clear Policies: Easy-to-understand return and refund terms.
  • Accurate Descriptions: Honest details about product eligibility and conditions.
  • Customer Support: Prompt assistance for returns and refunds.

Thank You for Choosing Kdealstra

We’re committed to making your shopping experience enjoyable and stress-free. If you have any questions about our return policy, we’re here to help!